Privacy Policy

Last Updated: November 23, 2025

1. Introduction

At Privmember, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform and services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, phone number
  • Date of birth and gender
  • Physical address
  • Emergency contact information
  • Health and fitness information (when voluntarily provided)
  • Payment information

2.2 Usage Information

We automatically collect information about how you use our platform:

  • Facility check-ins and visits
  • Class and amenity reservations
  • Platform navigation and feature usage
  • Device information (type, operating system, browser)
  • IP address and location data

2.3 Fitness Tracking Integration

With your permission, we may collect data from integrated fitness tracking devices and applications:

  • Workout duration and intensity
  • Activity types and frequencies
  • Health metrics (heart rate, calories, steps)
  • Goal progress and achievements

3. How We Use Your Information

We use the collected information for the following purposes:

  • Providing and managing your membership
  • Processing reservations and facility access
  • Personalizing your wellness experience and recommendations
  • Communicating with you about services, updates, and events
  • Improving our platform and services
  • Ensuring safety and security at partner facilities
  • Analyzing usage patterns and member preferences
  • Complying with legal obligations

4. Information Sharing and Disclosure

4.1 With Partner Facilities

We share necessary information with partner facilities to provide you access, including your name, membership status, and reservation details.

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Data storage and hosting
  • Customer support
  • Analytics and platform improvement
  • Communication services

4.3 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure safety of members and facilities
  • Prevent fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement robust security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Secure servers and data centers
  • Regular security audits and assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You have the right to:

  • Access your personal information
  • Update or correct inaccurate information
  • Request a copy of your data

6.2 Data Deletion

You may request deletion of your personal information, subject to:

  • Legal retention requirements
  • Legitimate business needs
  • Outstanding obligations or disputes

6.3 Marketing Communications

You can opt out of marketing communications at any time by:

  • Clicking unsubscribe in emails
  • Adjusting notification preferences in your account
  • Contacting our support team

6.4 Fitness Tracking Integration

You can disconnect fitness tracking devices at any time through your account settings. This will stop future data collection but will not delete previously collected data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Understand platform usage
  • Improve user experience
  • Provide personalized content

For detailed information, please review our Cookie Policy.

8. Data Retention

We retain your information for as long as:

  • Your membership is active
  • Necessary to provide services
  • Required by law
  • Needed to resolve disputes or enforce agreements

After membership termination, we may retain certain information for legitimate business purposes and legal compliance.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Third-Party Links and Services

Our platform may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Health Information

Any health and fitness information you provide is treated with special care:

  • Stored securely with additional protections
  • Accessed only by authorized personnel
  • Used solely for providing personalized wellness services
  • Not shared except as described in this policy or with your consent

13. Account Security

You are responsible for:

  • Maintaining the confidentiality of your password
  • Restricting access to your account
  • Notifying us immediately of unauthorized access

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

  • Changes in our practices
  • Legal or regulatory requirements
  • New features or services

We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information is collected
  • Know whether your information is sold or disclosed
  • Say no to the sale of personal information
  • Access your personal information
  • Request deletion of personal information
  • Not be discriminated against for exercising your rights

16. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

17. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: [email protected]
Phone: +971 4 336 6333
Address: Dubai Marina Mall, Dubai Marina, Dubai, United Arab Emirates

18. Data Protection Officer

For privacy-related inquiries specific to data protection, you may contact our Data Protection Officer at [email protected].

This Privacy Policy works in conjunction with our Terms and Conditions, Disclaimer, and Cookie Policy.